FAQs & Troubleshooting
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229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Paper Jam
- 3Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 4Wireless setup is requesting a WPS PIN to complete the setup
- 5The printer status is Offline or Paused.
- 6Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 7Ink Low
- 8(Video) Fill the ink tanks
- 9How to identify your Operating System (OS).
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Where is the USB/Ethernet port on the machine?
- 13Check the Print Quality
- 14"Offline" appears on the Status Monitor.
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Setup a Brother machine on a wireless (Wi-Fi) network.
- 18(Video) Load A4/Letter paper
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20What is Brother iPrint&Scan?
- 21Set up your Brother machine on a wireless network.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Unable to Print XX
- 24Refill Ink
- 25Ink Box Full / InkBox Full
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Delete print jobs from the print queue.
- 29Unable to Scan / Scan Unable
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I print photos, the color quality is not good.
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33Printing/ Scanning with a mobile device
- 34One or more of my colors are not printing (blank).
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38No Paper / No Paper Fed
- 39Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41Change the Print Setting Options When Having Printing Problems
- 42I cannot make borderless prints.
- 43High Temperature
- 44Change the printer driver settings (Windows/macOS)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Load envelopes
- 49Brother iPrint&Scan cannot find my Brother machine (macOS)
- 50I cannot find some option in the Printing preferences. (For Windows)