FAQs & Troubleshooting
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227 Results
- 1Paper Jam
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5I cannot print on a wireless (Wi-Fi) network (Windows)
- 6Ink Low
- 7(Video) Load A4/Letter paper
- 8Ink Box Full / InkBox Full
- 9Check the Print Quality
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11"Offline" appears on the Status Monitor.
- 12Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 13Add your Brother machine with AirPrint (macOS)
- 14What is Brother iPrint&Scan?
- 15Unable to Print XX
- 16Loading paper in the manual feed slot.
- 17How to identify your Operating System (OS).
- 18Where is the USB/Ethernet port on the machine?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26High Temperature
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28Print using only the black ink tank when the Color tanks have run out.
- 29Refill Ink
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Unable to Scan / Scan Unable
- 32Set up your Brother machine on a wireless network.
- 33Change the Print Setting Options When Having Printing Problems
- 34(Video) Connect telephone line and power cords
- 35Printing/ Scanning with a mobile device
- 36Reset Your Brother Machine
- 37(Video) Fill the ink tanks
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43(Video) Set up your Brother machine
- 44(Video) Unpack your Brother machine
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Set up a Brother machine and your mobile device on a wireless network
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Reduce Printing Noise
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?