FAQs & Troubleshooting
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228 Results
- 1Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 2Paper Jam
- 3Unable to Print XX
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Connect your Brother machine to your mobile device via a wireless router or access point.
- 6No Paper Fed
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8Ink Box Full / InkBox Full
- 9(Video) Load A4/Letter paper
- 10One or more of my colors are not printing (blank).
- 11How to identify your Operating System (OS).
- 12Set up your Brother machine on a wireless network.
- 13"Offline" appears on the Status Monitor.
- 14What is Brother iPrint&Scan?
- 15The printer status is Offline or Paused.
- 16Unable to Print 3X
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Improve poor print quality.
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20(Video) Fill the ink tanks
- 21Scan and save a document in PDF format for Windows (Scan to File)
- 22Cover is Open
- 23Is my Brother machine compatible with Windows Vista?
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I cannot make borderless prints.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Refill Ink
- 30Reset the network settings to the factory default.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Unable to Print 5X
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34When I print, the pages are smudged with ink.
- 35Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37(Video) Connect the cords
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45The scanner cover support has come off. (With Video Instructions)
- 46(Video) Set up your Brother machine
- 47(Video) Unpack your Brother machine
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Open the Control Panel (For Windows)
- 50I cannot print from my computer via USB.