FAQs & Troubleshooting
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228 Results
- 1Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 2(Video) Load A4/Letter paper
- 3Paper Jam
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Cover is Open
- 7How to identify your Operating System (OS).
- 8Unable to Print 3X
- 9No Paper Fed
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11(Video) Fill the ink tanks
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The printer status is Offline or Paused.
- 14Refill Ink
- 15One or more of my colors are not printing (blank).
- 16Improve poor print quality.
- 17Set up your Brother machine on a wireless network.
- 18The scanner cover support has come off. (With Video Instructions)
- 19(Video) Connect the cords
- 20"Offline" appears on the Status Monitor.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to Print XX
- 23When I print, the pages are smudged with ink.
- 24Print using only the black ink tank when the Color tanks have run out.
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27What is Brother iPrint&Scan?
- 28Unable to Print 5X
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 34Change the printer driver settings (Windows/macOS)
- 35Ink Low
- 36(Video) Set up your Brother machine
- 37(Video) Unpack your Brother machine
- 38Printing/ Scanning with a mobile device
- 39Unable to Scan AX
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41The edge of glossy paper is smudged.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43What driver package format is supported by my Linux distribution?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45(Video) Load an Envelope
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Can I print from or scan to Android™ Smartphone?
- 50Can I print from and scan to iPhone, iPod touch and iPad?