FAQs & Troubleshooting
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181 Results
- 1Printer Jam or Paper Jam
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Print Unable XX
- 4Check the ink level and then press [Stop]
- 5"Offline" appears on the Status Monitor. (Windows)
- 6Paper is Jammed Inside the Machine
- 7Refill Ink
- 8Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10No Paper / No Paper Fed
- 11Unable to Scan
- 12Reset Your Machine
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Check the Print Quality
- 15What is Brother iPrint&Scan?
- 16Error and Maintenance LED Indications
- 17The printer status is Offline or Paused.
- 18How to identify your Operating System (OS).
- 19Paper Size Mismatch / Wrong paper size
- 20Install the Brother iPrint&Scan application (for mobile device)
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22(Video) Set up your Brother machine
- 23Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 24Clean the Print Head from Your Brother Machine
- 25Improve poor print quality.
- 26Set up your Brother machine on a wireless network (Windows/macOS)
- 27Load Paper in the Manual Feed Slot
- 28Other Problems
- 29Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31What is the recommended paper?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35(Video) Load A4/Letter papers
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 38Print the Network Configuration Report
- 39Check the Print Alignment from Your Brother Machine
- 40(Video) Fill the ink tanks
- 41Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 42One or more of my colors are not printing (blank).
- 43Open the Control Panel (For Windows)
- 44What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 45I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 46Brother iPrint&Scan cannot find my Brother machine (macOS)
- 47Set the Machine to Power Off Automatically
- 48Printing/ Scanning with a mobile device
- 49(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 50Change the Print Options to Improve Your Print Results