FAQs & Troubleshooting
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181 Results
- 1Printer Jam or Paper Jam
- 2Check the ink level and then press [Stop]
- 3Refill Ink
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper is Jammed Inside the Machine
- 6Print Unable XX
- 7No Paper / No Paper Fed
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 11What is Brother iPrint&Scan?
- 12Check the Print Quality
- 13Reset Your Machine
- 14The printer status is Offline or Paused.
- 15Error and Maintenance LED Indications
- 16How to identify your Operating System (OS).
- 17Clean the Print Head from Your Brother Machine
- 18Improve poor print quality.
- 19(Video) Set up your Brother machine
- 20What is the recommended paper?
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22Set up your Brother machine on a wireless network (Windows/macOS)
- 23Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 24Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Load Paper in the Manual Feed Slot
- 27Install the Brother iPrint&Scan application (for mobile device)
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29Paper Size Mismatch / Wrong paper size
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33Unable to Scan
- 34One or more of my colors are not printing (blank).
- 35"Offline" appears on the Status Monitor. (Windows)
- 36Print the Network Configuration Report
- 37Check the Print Alignment from Your Brother Machine
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 40Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 41I cannot print from my computer via USB.
- 42Other Problems
- 43Printing/ Scanning with a mobile device
- 44What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 45I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 46Set the Machine to Power Off Automatically
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50(Video) Load Envelopes