FAQs & Troubleshooting
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168 Results
- 1Paper Jam
- 2Unable to Print XX
- 3Ink Low
- 4"Offline" appears on the Status Monitor.
- 5Refill Ink
- 6Clean the Print Head from Your Brother Machine
- 7Ink Box Full / InkBox Full
- 8How to identify your Operating System (OS).
- 9Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 10Cover is Open
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Unable to Scan / Scan Unable
- 13Check the Print Quality
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16I cannot print from my computer via USB.
- 17No Paper / No Paper Fed
- 18Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 19Delete print jobs from the print queue.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21One or more of my colors are not printing (blank).
- 22Improve poor print quality.
- 23Print as a Poster (Windows®)
- 24Correct the Paper Feed to Clear Vertical Lines
- 25I cannot make borderless prints.
- 26(Video) Load A4/Letter paper
- 27Load envelopes
- 28Reset Your Brother Machine
- 29(Video) Connect telephone line and power cords
- 30Change the printer driver settings (Windows/macOS)
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Open the Control Panel (For Windows)
- 33Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Save Scanned Data to a Folder as a PDF File
- 36(Video) Fill the ink tanks
- 37When I print photos, the color quality is not good.
- 38(Video) Unpack your Brother machine
- 39(Video) Load an Envelope (Manual Feed Slot)
- 40My Brother machine feeds multiple sheets of paper at a time.
- 41I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 42Printing is slow or printed images are too dark (Windows)
- 43Change the Print Setting Options When Having Printing Problems
- 44Paper Size Mismatch / Size Mismatch
- 45Manual Feed
- 46Uninstall the Brother Software and Drivers (Windows)
- 47Check the Print Alignment from Your Brother Machine
- 48Sleep
- 49Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 50Loading paper in the manual feed slot.