FAQs & Troubleshooting
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174 Results
- 1Paper Jam
- 2Ink Low
- 3Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4Can third party ink be used to refill the ink tanks?
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Ink Box Full / InkBox Full
- 7Refill Ink
- 8What is the recommended paper?
- 9Unable to Print 3X
- 10No Paper Fed
- 11(Video) Load A4/Letter paper
- 12Where is the USB port on the machine?
- 13Delete print jobs from the print queue.
- 14One or more of my colors are not printing (blank).
- 15How to identify your Operating System (OS).
- 16Load paper in the paper tray
- 17When I print photos, the color quality is not good.
- 18Unable to Print XX
- 19Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 20Improve poor print quality.
- 21Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 22When I print, the pages are smudged with ink.
- 23"Offline" appears on the Status Monitor.
- 24Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 25Unable to Print 5X
- 26(Video) Load an Envelope
- 27Scan and save a document in PDF format for Windows (Scan to File)
- 28(Video) Fill the ink tanks
- 29I cannot make borderless prints.
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Cover is Open
- 33The scanner cover support has come off. (With Video Instructions)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35I cannot print from my computer via USB.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Print using only the black ink tank when the Color tanks have run out.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39The printer status is Offline or Paused.
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42(Video) Unpack your Brother machine
- 43(Video) Connect the cords
- 44Load envelopes
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Unable to Scan AX
- 48Change the printer driver settings (Windows/macOS)
- 49Wrong Paper Size / Wrong Paper
- 50(Video) Set up your Brother machine