FAQs & Troubleshooting
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174 Results
- 1Paper Jam
- 2Ink Low
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4No Paper Fed
- 5Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6Can third party ink be used to refill the ink tanks?
- 7Delete print jobs from the print queue.
- 8Unable to Print 3X
- 9Ink Box Full / InkBox Full
- 10Refill Ink
- 11What is the recommended paper?
- 12Print using only the black ink tank when the Color tanks have run out.
- 13Where is the USB port on the machine?
- 14Improve poor print quality.
- 15Unable to Print 5X
- 16One or more of my colors are not printing (blank).
- 17Unable to Print XX
- 18Load paper in the paper tray
- 19"Offline" appears on the Status Monitor.
- 20I cannot make borderless prints.
- 21How to identify your Operating System (OS).
- 22(Video) Load A4/Letter paper
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 25Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 26When I print photos, the color quality is not good.
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28I cannot print from my computer via USB.
- 29When I print, the pages are smudged with ink.
- 30The scanner cover support has come off. (With Video Instructions)
- 31(Video) Set up your Brother machine
- 32Can I print from or scan to Android™ Smartphone?
- 33The printer status is Offline or Paused.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Change the printer driver settings (Windows/macOS)
- 37Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39(Video) Connect the cords
- 40Scan and save a document in PDF format for Windows (Scan to File)
- 41Open the Control Panel (For Windows)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44Cover is Open
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Unable to Scan AX
- 48Wrong Paper Size / Wrong Paper
- 49Load envelopes
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)