FAQs & Troubleshooting
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235 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Document Jam (With Video Instructions)
- 4(Video) Load A4/Letter paper
- 5Replace Drum
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7Jam Rear (With Video Instructions)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9"Offline" appears on the Status Monitor.
- 10Turn the Toner Save Mode on or off.
- 11Drum !
- 12Jam 2-sided
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Jam Tray (With Video Instructions)
- 20(Video) Unpack your Brother machine
- 21Set up your Brother machine on a wireless network.
- 22What is Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Add your Brother machine with AirPrint (macOS)
- 25How to identify your Operating System (OS).
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Load paper in the paper tray
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Toner Low or Prepare New Toner Cartridge
- 31Reset the network settings to the factory default
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Can I print from or scan to Android™ Smartphone?
- 35Print both sides of paper or a booklet automatically
- 36Manual Feed
- 37(Video) Connect telephone line and power cords
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41(Video) Set up your Brother machine
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43The printer status is Offline or Paused.
- 44Self-Diagnostic
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Curled or wavy
- 49Connect your Brother machine to your mobile device via a wireless router or access point.
- 50Printing/ Scanning with a mobile device