FAQs & Troubleshooting
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299 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11How do I know which side up my photo paper should be in the tray?
- 12Document Jam
- 13Paper Jam
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19The printer status is Offline or Paused.
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Ink Low
- 23Load envelopes into my machine
- 24What is Brother iPrint&Scan?
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27No Ink Cartridge
- 28Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 29Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 30Out of Memory
- 31What driver package format is supported by my Linux distribution?
- 32I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 33When I print photos, the color quality is not good.
- 34Set up your Brother machine on a wireless network.
- 35Unable to Print 3X
- 36Where is the USB port on the machine?
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Add your Brother machine with AirPrint (macOS)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41Protect your Brother machine against unauthorised access over the network
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 44Printing/ Scanning with a mobile device
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49How to identify your Operating System (OS).
- 50The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.