FAQs & Troubleshooting
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299 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7The printer status is Offline or Paused.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 15Document Jam
- 16Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 17Where is the USB port on the machine?
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Unable to Print 3X
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24Ink Low
- 25When I print photos, the color quality is not good.
- 26Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 27Load envelopes into my machine
- 28Set up your Brother machine on a wireless network.
- 29Connect your Brother machine to your mobile device via a wireless router or access point.
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32Wrong Paper Size
- 33Scan a document into PaperPort™ using the TWAIN driver
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39How do I know which side up my photo paper should be in the tray?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42Paper Jam
- 43Replace Ink
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Printing/ Scanning with a mobile device
- 49What is Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.