FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How do I know which side up my photo paper should be in the tray?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Printing/ Scanning with a mobile device
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15When I print, the pages are smudged with ink.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Unable to Print 5X
- 22I cannot print from my computer via USB.
- 23Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 24How do I load paper?
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Low Temperature
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Ink Low
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Improve poor print quality.
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Replace Ink
- 37Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41"Offline" appears on the Status Monitor.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44High Temperature
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Connect your Brother machine to your mobile device via a wireless router or access point.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.