FAQs & Troubleshooting
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259 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot make borderless prints.
- 4I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10How do I know which side up my photo paper should be in the tray?
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 13How to identify your Operating System (OS).
- 14Paper Jam
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16Can I use AirPrint with my Brother machine?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Can I print from or scan to Android™ Smartphone?
- 19When I print, the pages are smudged with ink. What should I do?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 23When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30The printer status is Offline or Paused.
- 31Ink Low
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34One or more of my colors are not printing (blank).
- 35Replace Ink
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Scan a document using Brother iPrint&Scan. (macOS only)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40Set the date and time
- 41Cannot print after a Windows 10 update (June 2020)
- 42Set up your Brother machine on a wireless network.
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44"Offline" appears on the Status Monitor.
- 45Delete print jobs from the print queue.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.