FAQs & Troubleshooting
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194 Results
- 1What driver package format is supported by my Linux distribution?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Replace Ink
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Ink Low
- 6Can third party ink be used to refill the ink cartridges?
- 7Paper Jam
- 8Configure the Scan to Email Feature (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Glossy Paper does not feed correctly. What can I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Change the printer driver settings (Windows/macOS)
- 15One or more of my colors are not printing (blank). What can I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18I'm using Macintosh. What is the PreScan option used for?
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21Uninstall Scan-key-tool. (Linux)
- 22Configure scan settings without administrator privileges (Linux)
- 23Can I print from or scan to Android™ Smartphone?
- 24How do I know which side up my photo paper should be in the tray?
- 25Is my Brother machine compatible with third party print servers?
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I use AirPrint with my Brother machine?
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41Where can I find the ink cartridges for my new Brother machine?
- 42Make my copied images lighter or darker.
- 43How do I clear the message "Cannot Detect" from the display?
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45No Paper Fed
- 46Create or view a XML Paper Specification document
- 47When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 48When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 49Which E-mail packages are compatible with ControlCenter3?
- 50The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)