FAQs & Troubleshooting
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193 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Replace Ink
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4Load paper in the paper tray
- 5Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 6Change the printer driver settings (Windows/macOS)
- 7Install PaperPort™ 12SE / 14SE onto Windows 10.
- 8How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10When printing documents the characters appear ghosted, blurry, or doubled.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12The printer status is Offline or Paused.
- 13Can third party ink be used to refill the ink cartridges?
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16Configure the Scan to Email Feature (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20How do I know which side up my photo paper should be in the tray?
- 21When I print photos, the color quality is not good.
- 22When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 23How do I load envelopes into my machine?
- 24Improve my Brother machine's copy quality.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot scan when using SELinux (Security-Enhanced Linux)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 29How to identify your Operating System (OS).
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32Make my copied images lighter or darker.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34Where can I get FaceFilter Studio and what can I do with this application?
- 35I cannot remove red-eye.
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37Scan a document in Windows 8 and Windows 10.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Configure scan settings without administrator privileges (Linux)
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50"Offline" appears on the Status Monitor.