FAQs & Troubleshooting
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239 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Ink
- 3Improve poor print quality.
- 4After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 5What is Brother iPrint&Scan?
- 6No Paper Fed
- 7"Offline" appears on the Status Monitor.
- 8The printer status is Offline or Paused.
- 9Paper Jam
- 10Unable to Print XX
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Unable to Print 5X
- 13What driver package format is supported by my Linux distribution?
- 14How to identify your Operating System (OS).
- 15Unable to Print 3X
- 16Can I print from or scan to Android™ Smartphone?
- 17Can third party ink be used to refill the ink cartridges?
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 23Set up your Brother machine on a wireless network.
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Wrong Ink Color
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28I cannot make borderless prints.
- 29How do I know which side up my photo paper should be in the tray?
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Cannot Detect Ink Volume
- 32Printing/ Scanning with a mobile device
- 33Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 34I cannot print from my computer via USB.
- 35Ink Low
- 36One or more of my colors are not printing (blank).
- 37What is the recommended paper?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Load envelopes
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41Cannot print after a Windows 10 update (June 2020)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48No Ink Cartridge
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Where is the USB port on the machine?