FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Paper Jam
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Ink
- 5Set up your Brother machine on a wireless network.
- 6How to identify your Operating System (OS).
- 7The printer status is Offline or Paused.
- 8What is Brother iPrint&Scan?
- 9Unable to Print 7X
- 10No Paper Fed
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Unable to Print 3X
- 13Load envelopes
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Improve poor print quality.
- 16How do I know which side up my photo paper should be in the tray?
- 17I cannot install the printer driver or print in Windows 11.
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Unable to Print 5X
- 20Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 21Ink Low
- 22One or more of my colors are not printing (blank).
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27"Offline" appears on the Status Monitor.
- 28Ink Absorber Full
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Cannot Detect Ink Volume
- 33I cannot make borderless prints.
- 34Can I print from or scan to Android™ Smartphone?
- 35The edge of glossy paper is smudged.
- 36Unable to Print XX
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38What driver package format is supported by my Linux distribution?
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43Install Starter Ink
- 44Unable to Scan AX
- 45No Ink Cartridge
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47When I print photos, the color quality is not good.
- 48Wrong Paper Size
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
