FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8How to identify your Operating System (OS).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 11How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The printer status is Offline or Paused.
- 14How do I turn off/on the Toner Save Mode?
- 15The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18What driver package format is supported by my Linux distribution?
- 19Pre-Required Procedures (Linux)
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Delete print jobs from the print queue.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Tips for copy/scanning and preventing document jams
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Scan and save a document in PDF format (Scan to File)
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30How do I replace the belt unit?
- 31Important points for specifying the scan area (Linux)
- 32Windows 7 Support Information
- 33The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I use AirPrint with my Brother machine?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Can I print from or scan to Android™ Smartphone?
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".