FAQs & Troubleshooting
![]() |
Popular |
287 Results
- 1What is Brother iPrint&Scan?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Adjust color settings by using the custom setting in the printer driver
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15Printouts have wrinkles.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Tips for copy/scanning and preventing document jams
- 19The printer status is Offline or Paused.
- 20Change the printer driver settings (Windows/macOS)
- 21I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32I cannot print from my computer via USB.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Is my Brother machine compatible with Windows Vista?
- 35How do I replace the waste toner box?
- 36How do I clear the message "Jam Rear" from the LCD display?
- 37How do I clear the message "Jam MP Tray" from the LCD display?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39How do I turn off/on the Toner Save Mode?
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44How to identify your Operating System (OS).
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 49How do I replace the belt unit?
- 50What driver package format is supported by my Linux distribution?