FAQs & Troubleshooting
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254 Results
- 1Replace Toner
- 2JAM INSIDE
- 3Curled (video instructions available)
- 4When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5Size mismatch
- 6Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 7Jam Rear
- 8REPLACE DRUM
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10"Offline" appears on the Status Monitor.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16What is Toner Continue Mode?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Duplex Disabled
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24No Paper
- 25White spots or black spots at 94 mm (3.7 in.) intervals
- 26What is the recommended paper?
- 27I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 28Check Connection
- 29I am sharing my Brother machine. I can print but cannot scan.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Clean the drum unit
- 32Clean the scanner to improve the copy or fax quality.
- 33Wrinkles or creases
- 34Turn the Toner Save mode on or off
- 35Where can I download Brother iPrint&Scan application for Mac?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Delete print jobs from the print queue.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46Can I use AirPrint with my Brother machine?
- 47How to identify your Operating System (OS).
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
