FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2JAM INSIDE
- 3Toner Low or Prepare New Toner Cartridge
- 4JAM DUPLEX
- 5Document Jam
- 6Jam Rear
- 7Print Unable
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9MANUAL FEED
- 10JAM TRAY 1
- 11Replace Toner
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Check Connection
- 18Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 19Scan Unable
- 20Drum Stop
- 21Cover is Open
- 22Out of Memory
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24What is Brother iPrint&Scan?
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Size mismatch
- 28Drum End Soon
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30"Offline" appears on the Status Monitor.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Duplex Disabled
- 33NO TONER
- 34Clean the paper pick-up roller (video instructions available)
- 35What is the recommended paper?
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Combine multiple scanned documents into a single file with PaperPort™
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43TONER ENDED
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46No Paper
- 47Toner specks
- 48Windows 10 Support Information
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.