FAQs & Troubleshooting
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201 Results
- 1JAM INSIDE
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Jam Rear
- 5Wrinkles or creases
- 6Replace Toner
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8NO TONER
- 9JAM TRAY 1
- 10REPLACE DRUM
- 11TONER ENDED
- 12Poor fixing
- 13Drum End Soon
- 14Gray background
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Curled or wavy
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Can I use AirPrint with my Brother machine?
- 21What is Toner Continue Mode?
- 22Scan Unable
- 23Print Unable
- 24CARTRIDGE ERROR
- 25How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 26Cover is Open
- 27Black toner marks across the page
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31How to identify your Operating System (OS).
- 32Drum Stop
- 33No Paper
- 34Size mismatch
- 35Curled
- 36Out of Memory
- 37Clean the scanner to improve the copy or fax quality.
- 38Lines across the page
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40What is the recommended paper?
- 41Turn the Toner Save mode on or off
- 42Page skewed
- 43Black lines down the page
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45Uninstall printer drivers (Linux)
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47What is the difference between the toner cartridge and the drum unit?
- 48Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 49Scan a text document and convert it into a text file (For Windows)
- 50Can I check the remaining life of my Brother machine's drum?