FAQs & Troubleshooting
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175 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2What driver package format is supported by my Linux distribution?
- 3I am using Windows. When I print a document, the printed page is blank. What should I do?
- 4The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 5Can I use AirPrint with my Brother machine?
- 6What is the recommended paper?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Which E-mail packages are compatible with ControlCenter3?
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 18The paper is skewed when it's printed.
- 19Scan and save a document in PDF format (Scan to File)
- 20Is my Brother machine compatible with Windows Vista?
- 21How do I clean white or black spots on printed documents?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 25Important points for specifying the scan area (Linux)
- 26"Offline" appears on the Status Monitor.
- 27When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 28I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 29Large characters are printed incorrectly. (Linux)
- 30When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33When printing with monochrome laser printer, the print position shifts. (Linux)
- 34Pre-Required Procedures (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Install PaperPort™ 12SE / 14SE onto Windows 10.
- 37Windows 10 Support Information
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Delete print jobs from the print queue.
- 40The printer status is Offline or Paused.
- 41I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44Scan a document from a Windows Vista application
- 45How do I clear paper jams inside the machine?
- 46What is MFL-Pro Suite Software?
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50Print command (cupswrapper) (Linux)