FAQs & Troubleshooting
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172 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Delete print jobs from the print queue.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7What is the difference between the toner cartridge and the drum unit?
- 8Can I print from or scan to Android™ Smartphone?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I am using Windows. When I print a document, the printed page is blank. What should I do?
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Install PaperPort™ 12SE / 14SE onto Windows 10.
- 13Windows 7 Support Information
- 14Scan a document from the Windows Vista Photo Gallery
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 24How do I clean the drum unit?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Uninstall printer drivers (Linux)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Windows 10 Support Information
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 37"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 38How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 39How do I clear paper jams inside the machine?
- 40How do I clean the corona wire?
- 41Replace the drum unit.
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45Configure scan settings without administrator privileges (Linux)
- 46When printing with monochrome laser printer, the print position shifts. (Linux)
- 47Pre-Required Procedures (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50"Offline" appears on the Status Monitor.
