FAQs & Troubleshooting
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236 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2Cannot print after a Windows 10 update (June 2020)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5Protect your Brother machine against unauthorised access over the network
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 15The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18What is the BRAdmin Professional software used for?
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20Delete print jobs from the print queue.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 23Change the printer driver settings (Windows/macOS)
- 24Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 25My Brother machine misfeeds paper.
- 26How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 27How do I clean white or black spots on printed documents?
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33Uninstall the drivers (Windows)
- 34How do I know the current network configuration?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40When I scan a document using ControlCenter, the scanned file size is too big.
- 41I cannot print from my computer via network. (For Macintosh)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Does NC-2200w work with Windows Vista?
- 44Scan a document in Windows 8 and Windows 10.
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50Configure the Scan to Email Feature (Linux)