FAQs & Troubleshooting
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232 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2How do I load paper?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Scan and save a document in PDF format (Scan to File)
- 5I cannot remove red-eye.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 8Discover the MAC address of the Brother network card
- 9I am sharing my Brother machine. I can print but cannot scan.
- 10Is my Brother machine compatible with Windows Vista?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15Windows 10 Support Information
- 16The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19How do I know which side up my photo paper should be in the tray?
- 20Windows 7 Support Information
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I cannot scan via USB. (Mac OS X)
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25How do I replace the Ink Cartridge?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 28I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 29Configure scan settings without administrator privileges (Linux)
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Firewall port requirements of the Scan Key Tool (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Open the Status Monitor
- 37Delete print jobs from the print queue.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40I cannot make borderless prints.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42What is the Network Shared printing?
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45The edge of glossy paper is smudged.
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 48I can print but cannot scan via network. (For Windows)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.