FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 5Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18How do I load paper?
- 19What driver package format is supported by my Linux distribution?
- 20I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 21I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23How to identify your Operating System (OS).
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31When I print, the pages are smudged with ink. What should I do?
- 32When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36Why can't I print when an ink cartridge is empty?
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Change the user interface of ControlCenter3
- 39Configure and use the Scan Key Tool (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41When I print images, the quality is not good (Linux)
- 42Command List of brscan. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Use the Network Connection Repair Tool (Windows)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I cannot make borderless prints.
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).