FAQs & Troubleshooting
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242 Results
- 1I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 5I cannot make borderless prints.
- 6How do I know which side up my photo paper should be in the tray?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9Windows 10 Support Information
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12How do I clear Machine Error 46?
- 13I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17What kind of Media Adapter can I use?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19How do I load paper?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24When printing from my Apple Mac OS X, the print is coming out mirrored.
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26Glossy Paper does not feed correctly. What can I do?
- 27How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 28The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Pre-Required Procedures (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 44My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 45I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 48I cannot use the "Modules Update" button on Web BRAdmin.
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?