FAQs & Troubleshooting
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257 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5Paper Jam
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What driver package format is supported by my Linux distribution?
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13Scan and save a document in PDF format (Scan to File)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Can third party ink be used to refill the ink cartridges?
- 16Replace Ink
- 17I want to print using CUPS while keeping SELinux enabled. (Linux)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Protect your Brother machine against unauthorised access over the network
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Is my Brother machine compatible with Windows Vista?
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Load paper in the paper tray
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Delete print jobs from the print queue.