FAQs & Troubleshooting
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213 Results
- 1How do I make copies using my Brother machine?
- 2Locate files scanned with ControlCenter3 (For Windows)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Print command (cupswrapper) (Linux)
- 5Replace Ink
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7One or more of my colors are not printing (blank). What can I do?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 10When I print images, the quality is not good (Linux)
- 11Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 12When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 13I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 14Configure and use the Scan Key Tool (Linux)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Paper Jam
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 22Wrong Paper Size
- 23When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 24Which E-mail packages are compatible with ControlCenter3?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27Scan a document in Windows 8 and Windows 10.
- 28Scan a document from a Windows XP application
- 29How do I clear the message "Unable to..." or "... Unable" ?
- 30Where is the USB port on the machine?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I'm using Macintosh. What is the PreScan option used for?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Paper size settings are unavailable when I print from OpenOffice (Linux)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 41Uninstall printer drivers (Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Windows 10 Support Information
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45"Offline" appears on the Status Monitor.
- 46How do I clear the message "Cannot Detect" from the display?
- 47My machine does regular cleaning cycles in the night. How can I correct this?
- 48When I print photos, the color quality is not good.
- 49When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 50The print speed is very slow when I use XML Paper Specification Printer Driver.