FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7Scan and save a document in PDF format (Scan to File)
- 8Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 9The downloaded driver's name is different from my machine's name. (Linux)
- 10When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 11When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 14I cannot feed the paper from the Photo Paper Tray.
- 15Can third party ink be used to refill the ink cartridges?
- 16What kind of Media Adapter can I use?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Print command (cupswrapper) (Linux)
- 24Uninstall printer drivers (Linux)
- 25How do I know which side up my photo paper should be in the tray?
- 26When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 27Scan a document in Mac OS X 10.6.
- 28Scan a document in Windows 8 and Windows 10.
- 29When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 30Set the date and time
- 31While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 36Configure scan settings without administrator privileges (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38Pre-Required Procedures (Linux)
- 39How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 40Delete print jobs from the print queue.
- 41Open the Control Panel (For Windows)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The printer status is Offline or Paused.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 50I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?