FAQs & Troubleshooting
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207 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 3"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6How do I load paper?
- 7What driver package format is supported by my Linux distribution?
- 8I want to print using CUPS while keeping SELinux enabled. (Linux)
- 9Pre-Required Procedures (Linux)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12How do I clear Machine Error 46?
- 13Scan and save a document in PDF format (Scan to File)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 16I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 17I cannot feed the paper from the Photo Paper Tray.
- 18When I print, the pages are smudged with ink. What should I do?
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Why is it necessary for my machine to go through regular cleaning cycles?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27Delete print jobs from the print queue.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The edge of glossy paper is smudged.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34When I print photos, the color quality is not good.
- 35Which E-mail packages are compatible with ControlCenter3?
- 36I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Can I print from or scan to Android™ Smartphone?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45How do I know which side up my photo paper should be in the tray?
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 48The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 49Scan an image and insert it in a Windows XP application
- 50Scan a document in Windows 8 and Windows 10.