FAQs & Troubleshooting
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213 Results
- 1I cannot make borderless prints.
- 2When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 14I installed scan-key-tool, but it does not work. (Linux)
- 15Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19Cannot print after a Windows 10 update (June 2020)
- 20Paper size settings are unavailable when I print from OpenOffice (Linux)
- 21Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 22How do I know which side up my photo paper should be in the tray?
- 23I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 24When I make a copy the image or text is cut off. What can I do?
- 25Scan a document in Windows 8 and Windows 10.
- 26Paper Jam
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28Replace Ink
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30When I print images, the quality is not good (Linux)
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40How to identify your Operating System (OS).
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42The edge of glossy paper is smudged.
- 43The printer status is Offline or Paused.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45When I print photos, the color quality is not good.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47Wrong Paper Size
- 48The print speed is very slow when I use XML Paper Specification Printer Driver.
- 49Which E-mail packages are compatible with ControlCenter3?
- 50Can third party ink be used to refill the ink cartridges?