FAQs & Troubleshooting
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197 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Locate files scanned with ControlCenter2 (For Macintosh)
- 4How do I clear Machine Error 46?
- 5Delete print jobs from the print queue.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8Is there any way to reduce Ink consumption when printing from my computer?
- 9The driver installation finished successfully but I cannot print. (Linux)
- 10The keys on the control panel do not respond.
- 11The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 12Can I use AirPrint with my Brother machine?
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15Can third party ink be used to refill the ink cartridges?
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22How do I know which side up my photo paper should be in the tray?
- 23Scan and save a document in PDF format (Scan to File)
- 24In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 25Scan a document in Windows 8 and Windows 10.
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30Pre-Required Procedures (Linux)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Open the Control Panel (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The edge of glossy paper is smudged.
- 35The printer status is Offline or Paused.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I cannot scan via USB. (Mac OS X)
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39The ink cartridges run out very quickly. Is there any reason for that?
- 40The print speed is very slow when I use XML Paper Specification Printer Driver.
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42Is my Brother machine compatible with Windows Vista?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45Scan a document using "Scanner and Camera Wizard" in Windows XP
- 46Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 47When I print, the pages are smudged with ink. What should I do?
- 48Where is the USB port on the machine?
- 49How do I clear the message "PAPER JAM" from the display?
- 50How do I clear the message "INK EMPTY" from the display?