FAQs & Troubleshooting
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129 Results
- 1Replace Drum
- 2Turn the Toner Save mode on or off
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Jam Inside
- 5Replace Toner
- 6I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 7No Drum
- 8How to identify your Operating System (OS).
- 9Change the printer driver settings (Windows/macOS)
- 10Cover is Open
- 11Drum End Soon
- 12Jam Tray
- 13Where can I download Brother iPrint&Scan application for Mac?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Clean the Drum Unit.
- 17Black lines down the page
- 18Delete a network scanner entry. (Linux)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Scan a document and e-mail it as an attachment (For Macintosh)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 24Scan a document in Windows 8 and Windows 10.
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26To install the printer driver easily using a tool. (Linux)
- 27What is Toner Continue Mode?
- 28Scan a document and e-mail it as an attachment. (For Windows)
- 29I cannot print from my computer via USB.
- 30Print Unable or Print Unable XX
- 31No Toner
- 32The printer status is Offline or Paused.
- 33Is my Brother machine compatible with third party print servers?
- 34How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 35Toner Low
- 36Drum !
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38Configure the Scan to Email Feature (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Command List of brscan. (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44I cannot scan via USB. (Mac OS X)
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Clean the scanner to improve the copy or fax quality.
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)