FAQs & Troubleshooting
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195 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2How do I load paper?
- 3Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 4When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 5What driver package format is supported by my Linux distribution?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The printer status is Offline or Paused.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11How do I clear Machine Error 46?
- 12Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15Where is the USB port on the machine?
- 16I'm using Macintosh. What is the PreScan option used for?
- 17I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 18Scan and save a document in PDF format (Scan to File)
- 19Scan an image and insert it in a Windows XP application
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The edge of glossy paper is smudged.
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23I cannot scan via USB. (Mac OS X)
- 24I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 28Cannot print after a Windows 10 update (June 2020)
- 29I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 30I installed scan-key-tool, but it does not work. (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32Pre-Required Procedures (Linux)
- 33Open the Status Monitor
- 34Can I use AirPrint with my Brother machine?
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36I cannot print from my computer via USB.
- 37How do I know which side up my photo paper should be in the tray?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44Can third party ink be used to refill the ink cartridges?
- 45When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 46One or more of my colors are not printing (blank). What can I do?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 49"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 50When I print, the pages are smudged with ink. What should I do?