FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Paper Jam
- 4When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Replace Ink
- 10Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 11Delete print jobs from the print queue.
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15What driver package format is supported by my Linux distribution?
- 16The edge of glossy paper is smudged.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19When I print photos, the color quality is not good.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Scan a document in Mac OS X 10.6.
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26How do I load envelopes into my machine?
- 27When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I print images, the quality is not good (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37How do I make copies using my Brother machine?
- 38The print speed is very slow when I use XML Paper Specification Printer Driver.
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Scan a document from a Windows XP application
- 42Where is the USB port on the machine?
- 43Improve poor print quality.
- 44Is there any way to reduce Ink consumption when printing from my computer?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46I'm unable to access the memory (media) card in the media slot. What can I do?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Scan using XSane or GIMP (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)