FAQs & Troubleshooting
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190 Results
- 1The printer status is Offline or Paused.
- 2Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 3Windows 7 Support Information
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Delete print jobs from the print queue.
- 6How do I know which side up my photo paper should be in the tray?
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 10I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 11How do I clear Machine Error 46?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14Is my Brother machine compatible with Windows Vista?
- 15Can third party ink be used to refill the ink cartridges?
- 16One or more of my colors are not printing (blank). What can I do?
- 17Improve poor print quality.
- 18Scan using XSane or GIMP (Linux)
- 19Open the Control Panel (For Windows)
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 23"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 24When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 25Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Configure the Scan to Email Feature (Linux)
- 31Print command (LPR) (Linux)
- 32Uninstall Scan-key-tool. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I use AirPrint with my Brother machine?
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38I cannot print from my computer via USB.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43Which E-mail packages are compatible with ControlCenter3?
- 44When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 45When I print, the pages are smudged with ink. What should I do?
- 46The LCD displays an error code (number). What does it mean?
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49How do I print envelopes?
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)