FAQs & Troubleshooting
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206 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5Locate files scanned with ControlCenter3 (For Windows)
- 6How do I know which side up my photo paper should be in the tray?
- 7Is there a way to view how much ink is remaining?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The edge of glossy paper is smudged.
- 10Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 11When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15How do I load paper?
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan and save a document in PDF format (Scan to File)
- 18How do I load 10 x 15 Glossy paper into my machine?
- 19Uninstall the drivers (Windows)
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21Large characters are printed incorrectly. (Linux)
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24The printer status is Offline or Paused.
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27Scan a document from the Windows Vista Photo Gallery
- 28When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 29I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 32Scan an image and insert it in a Windows XP application
- 33Scan a document from a Windows Vista application
- 34Scan a document from a Windows XP application
- 35What kind of Media Adapter can I use?
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I cannot scan when using SELinux (Security-Enhanced Linux)