FAQs & Troubleshooting
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206 Results
- 1How do I clear Machine Error 46?
- 2How to identify your Operating System (OS).
- 3How do I load paper?
- 4What driver package format is supported by my Linux distribution?
- 5How do I know which side up my photo paper should be in the tray?
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7Scan and save a document in PDF format (Scan to File)
- 8Which E-mail packages are compatible with ControlCenter3?
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 12Is there a way to view how much ink is remaining?
- 13Check the firmware version.
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15I cannot print from my computer via USB.
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 22Important points for specifying the scan area (Linux)
- 23Firewall port requirements of the Scan Key Tool (Linux)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Windows 7 Support Information
- 27I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 28How do I load 10 x 15 Glossy paper into my machine?
- 29I cannot pull the paper tray out of my machine. What can I do?
- 30Scan a document from a Windows XP application
- 31How do I replace the Ink Cartridge?
- 32I'm using Windows and the print speed is too slow. What can I do?
- 33I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 35I cannot scan when using SELinux (Security-Enhanced Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Delete print jobs from the print queue.
- 41Open the Control Panel (For Windows)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 49When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.