FAQs & Troubleshooting
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208 Results
- 1What driver package format is supported by my Linux distribution?
- 2How to identify your Operating System (OS).
- 3I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Scan and save a document in PDF format (Scan to File)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 15Can third party ink be used to refill the ink cartridges?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24I cannot scan when using SELinux (Security-Enhanced Linux)
- 25When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 26My machine does regular cleaning cycles in the night. How can I correct this?
- 27I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 28I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 29When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 30I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 31Uninstall printer drivers (Linux)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Change the printer driver settings (Windows/macOS)
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 42I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46How do I print on an envelope?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Scan using XSane or GIMP (Linux)
- 49When I print images, the quality is not good (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)