FAQs & Troubleshooting
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205 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 6Scan and save a document in PDF format (Scan to File)
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10Scan using XSane or GIMP (Linux)
- 11I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 12When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 13Firewall port requirements of the Scan Key Tool (Linux)
- 14I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 15Important points for specifying the scan area (Linux)
- 16Delete print jobs from the print queue.
- 17Open the Control Panel (For Windows)
- 18Change the printer driver settings (Windows/macOS)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 20How do I clear Machine Error 46?
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24Is there any way to reduce Ink consumption?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 27What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36Scan a document from the Windows Vista Photo Gallery
- 37I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 38Scan a document from a Windows Vista application
- 39I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 40When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 41The keys on the control panel do not respond.
- 42How can I improve poor print quality?
- 43While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 44Large characters are printed incorrectly. (Linux)
- 45Uninstall printer drivers (Linux)
- 46Pre-Required Procedures (Linux)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The edge of glossy paper is smudged.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 50Windows 7 Support Information