FAQs & Troubleshooting
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108 Results
- 1How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 2Configuring frequently-used scan settings on your Brother machine.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5What is Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Duplex (two-sided) scan
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 13Can not scan a long document.
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17Reset the Scheduled maintenance counter
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21If You Want to Check that Your Network Devices are Working Correctly
- 22The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 23Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 24The LCD displays an error code when I use Web icon (Brother Web Connect).
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Your Brother Machine Cannot Scan over the Network
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 28I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Card Jam
- 32Paper suitable for scanning
- 33"Multifeed detection" or "Multifeed Detection Error"
- 34Replace Pick up roller
- 35What is Brother Web Connect?
- 36Unable to Scan XX
- 37On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 38Important points you need to confirm before configuring your Brother machine for a wireless network.
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 41Reset the network settings to the factory default.
- 42When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46A gray line or margin appears on the side of the scanned document.
- 47Enable the Brother machine's network interface.
- 48Check the firmware version.
- 49Load Documents
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.