FAQs & Troubleshooting
Popular |
88 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Document Jam
- 3The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6Duplex (two-sided) scan
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Can not scan a long document.
- 11When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Changing scan settings in ControlCenter.
- 14The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Configuring frequently-used scan settings on your computer.
- 17Load Documents
- 18Replace Reverse Roller
- 19What do the LED indications mean?
- 20Your Scanner Cannot Be Detected on the Network During Installation
- 21Reset the Scheduled maintenance counter
- 22Uninstall the Brother Software and Drivers (Windows)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Reset the network settings to the factory default.
- 25Replace Pick up roller
- 26How to identify your Operating System (OS).
- 27Scan and save a document in PDF format for Windows (Scan to File)
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Check the firmware version.
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 33Paper suitable for scanning
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Scan a document in Windows 8 and Windows 10.
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38Open the Control Panel (For Windows)
- 39Clean the roller
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43A gray line or margin appears on the side of the scanned document.
- 44I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 45What is Brother iPrint&Scan?
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 48Check your machine's IP Address or Node Name
- 49Clean the scanner
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)