FAQs & Troubleshooting
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91 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Document Jam
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Duplex (two-sided) scan
- 8Replace Pick up roller
- 9Unusable Device
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11What is Brother iPrint&Scan?
- 12Can not scan a long document.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14(Video) Update the Driver or Firmware for your Brother machine
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Reset the Scheduled maintenance counter
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Replace Reverse Roller
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Check your machine's IP Address or Node Name
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Reset the network settings to the factory default.
- 26Uninstall the Brother Software and Drivers (Windows)
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31Your Scanner Cannot Be Detected on the Network During Installation
- 32A gray line or margin appears on the side of the scanned document.
- 33Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Scan error due to length, reduce length
- 36I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 37Load Documents
- 38My scanned image is missing.
- 39Paper suitable for scanning
- 40Clean the scanner
- 41My Brother machine is unresponsive.
- 42Card Jam
- 43On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 44Discover the MAC address of the Brother network card.
- 45Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 46What do the LED indications mean?
- 47Enable or disable the Brother machine's USB interface.
- 48Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 49The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 50Access Web Based Management