FAQs & Troubleshooting
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110 Results
- 1Replace Pad
- 2Easy Scan to E-mail
- 3Can I print from or scan to Android™ Smartphone?
- 4Do not insert card
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6Unable to Scan XX
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13Configuring frequently-used scan settings on your computer.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15My Brother machine doesn't feed a card for scanning.
- 16Sending Error (Scan to FTP)
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20Rename the File
- 21Hub is Unusable (Other Error)
- 22I cannot start ControlCenter.
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Uninstall the scanner driver. (Linux)
- 25Setting up the Web icon (Brother Web Connect) function.
- 26Important points for specifying the scan area (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Other Error (Other Error)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Changing scan settings in ControlCenter.
- 31Load Documents
- 32Shortcuts Full
- 33The scan speed is too slow.
- 34Authenticate Err
- 35Out of Memory
- 36Uninstall Scan-key-tool. (Linux)
- 37The document was not fed.
- 38The machine is in Sleep Mode (power save mode).
- 39The machine is in Offline Mode.
- 40OCR does not work.
- 41Replace Roller
- 42Replace Parts
- 43Reset the network settings to the factory default.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Command List of brscan. (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Windows 10 Support Information
- 50The Brother software cannot be installed.