FAQs & Troubleshooting
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110 Results
- 1Configuring frequently-used scan settings on your computer.
- 2Easy Scan to E-mail
- 3What is Brother iPrint&Scan?
- 4Document Jam
- 5USB Flash Drive is Full
- 6Can not scan a long document.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Scan from the Brother iPrint&Scan application using Windows Phone.
- 9The machine pauses for about 3 seconds between each page when scanning.
- 10Replace Pad
- 11Rename the File
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 16Setting up the Web icon (Brother Web Connect) function.
- 17What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18Unusable Device (Other Error)
- 19I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Cannot save the settings in Remote Setup or Web Based Management.
- 22TWAIN errors appear when starting to scan. (Macintosh)
- 23OCR does not work.
- 24The scan quality is poor.
- 25Replace Roller
- 26Check your machine's IP Address or Node Name
- 27What driver package format is supported by my Linux distribution?
- 28Scan using XSane or GIMP (Linux)
- 29Command List of brscan. (Linux)
- 30Important points for specifying the scan area (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32Cannot start Remote Setup.
- 33Shortcuts Full
- 34The scan speed is too slow.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Printing/ Scanning with a mobile device
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Clean the Separation Pad
- 39Authenticate Err
- 40Configure the Scan to Email Feature (Linux)
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Pre-Required Procedures (Linux)
- 43How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 44The Brother software cannot be installed.
- 45A page that is not a blank page is skipped.
- 46The machine is in Sleep Mode (power save mode).
- 47Vertical lines are seen in the scanned image.
- 48On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Clean the Pick-up Roller