FAQs & Troubleshooting
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105 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Where can I find my Brother printer's serial number?
- 3I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 7I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 11The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 12The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14How do I transfer label templates with P-touch Transfer Express?
- 15The tape got jammed or stuck in the printer.
- 16How to identify your Operating System (OS) for Windows or Mac
- 17How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 18Can my printer use TZ/TZe tapes?
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 23How to delete the registry information and files related to the printer driver
- 24How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 25When I try to print a label, it comes out blank. (for Mac)
- 26How do I change the size of characters?
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 29Why does my machine display "Line Limit!" when I press the Enter key?
- 30Printing is not possible. (USB connection)
- 31(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 37(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 38Why doesn't my machine turn on when the Power key is pressed?
- 39I can no longer print from my computer, even though I was able to print previously.
- 40The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 41How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 42How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 43How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 44Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How to use the Numbering function (P-touch Editor 5.x for Windows)
- 47How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 48Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 49P-touch Editor crashes when I open it on my Mac.
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)