FAQs & Troubleshooting
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- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 4I want to clear all saved label files.
- 5The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7How do I clear the current format settings and/or the text on the display?
- 8How do I create name badges by joining "First Name" and "Last Name" fields together?
- 9(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 11What type of fonts can I use?
- 12My label is not cut automatically after printed.
- 13When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 14When I press the print key, the power turns off.
- 15Printing is not possible. (P-touch Editor 5.0 for Mac)
- 16P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 19When I try to print a label, it comes out blank. (for Mac)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 22Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 23The fabric tape became detached after washing.
- 24Can I directly operate my printer from a self-developed application software and print a label?
- 25I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 26How do I uninstall the printer driver?
- 27The top and base layers of the laminated tape are misaligned.
- 28How to delete the registry information and files related to the printer driver
- 29How do I change the style to italics?
- 30How do I print vertically?
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 33Why does my machine display "Line Limit!" when I press the Enter key?
- 34Where can I find my Brother printer's serial number?
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 37The tape got jammed or stuck in the printer.
- 38"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 39Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 40Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 41How do I print multiple lines and how many lines can I print?
- 42How do I make a label with a barcode?
- 43When I try to use the database function, an application error occurs.
- 44How do I type accented characters?
- 45The driver downloaded from the website cannot be installed.
- 46How do I stop printing immediately?
- 47How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 48How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 49Why do stripes appear on my label?
- 50My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)