FAQs & Troubleshooting
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269 Results
- 1Check the Print Quality
- 2Set up a Brother machine and your mobile device on a wireless network
- 3(Video) Load A4/Letter paper
- 4Paper Jam
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6One or more of my colors are not printing (blank).
- 7Load Paper in the Multi‑purpose Tray (MP Tray)
- 8Paper Size Mismatch
- 9(Video) Fill the ink tanks
- 10Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 11Manual Feed
- 12Refill Ink
- 13(Video) Connect telephone line and power cords
- 14Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 15How to identify your Operating System (OS).
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Print using only the black ink tank when the Color tanks have run out.
- 18Copy on Both Sides of the Paper (2-sided Copy)
- 19Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 20(Video) Unpack your Brother machine
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to Print XX
- 23Ink Low
- 24Check the Print Alignment from Your Brother Machine
- 25The printer status is Offline or Paused.
- 26Document Jam
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Setup a Brother machine on a wireless (Wi-Fi) network.
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 32The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 33(Video) Set up your Brother machine
- 34Improve poor print quality.
- 35Load envelopes
- 36Reset the Network Settings to Factory Default
- 37Brother iPrint&Scan cannot find my Brother machine (macOS)
- 38Telephone Line Interference/VoIP.
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43Where is the USB/Ethernet port on the machine?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Change the Print Setting Options When Having Printing Problems
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Add your Brother machine with AirPrint (macOS)
- 50Set up your Brother machine on a wireless network.