FAQs & Troubleshooting
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339 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Document Jam
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Paper is Jammed inside the Machine
- 6(Video) Replace the Toner Cartridge
- 7Paper is Jammed in the Back of the Machine
- 8Paper is Jammed in the Paper Tray
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11Drum !
- 12What is AirPrint?
- 13"Offline" appears on the Status Monitor.
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18(Video) Load A4/Letter paper
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Toner Low or Prepare New Toner Cartridge
- 21Paper is Jammed in the MP tray
- 22Gray background
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I cannot connect my machine to a Windows 11 computer via USB.
- 27Set up your Brother machine on a wireless network.
- 28Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 29Reset the Drum Counter
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31(Video) Unpack your Brother machine
- 32White lines down the page
- 33White lines across the page
- 34Black lines down the page
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Enable the Brother machine's network interface.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Printing/ Scanning with a mobile device
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Select Receive mode.
- 41Size Error DX or Size Error 2-sided
- 42Curled or wavy
- 43Wrinkles or creases
- 44Image skewed
- 45Clean the Machine
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Uninstall the Brother Software and Drivers (Windows)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Change Memory Receive Options
- 50I cannot save a file downloaded from the Brother support website (For Windows)