FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3When I print, the pages are smudged with ink. What should I do?
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 10What driver package format is supported by my Linux distribution?
- 11The printer status is Offline or Paused.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Protect your Brother machine against unauthorised access over the network
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19I cannot remove red-eye.
- 20Print command (LPR) (Linux)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29I cannot make borderless prints.
- 30How to identify your Operating System (OS).
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34I'm having problems sending a fax overseas.
- 35When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40Paper Jam
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Configure and use the Scan Key Tool (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 48What is the Network Shared printing?
- 49Send a PC-FAX
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)