FAQs & Troubleshooting
![]() |
Popular |
334 Results
- 1Load Documents in the Automatic Document Feeder (ADF)
- 2Cannot Detect Ink Volume
- 3(Video) Load A3/Ledger paper
- 4(Video) Install Ink Cartridges
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7(Video) Load A4/Letter paper
- 8Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 9Paper Tray #1 not detected/ Paper Tray #2 not detected
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11(Video) Load and print an Envelope (Manual Feed Slot)
- 12Paper Jam
- 13Replace Ink
- 14Reset the Network Settings to Factory Default
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Where is the USB/Ethernet port on the machine?
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 20(Video) Unpack your Brother machine
- 21Set up your Brother machine on a wireless network.
- 22Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25"Offline" appears on the Status Monitor.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Cover is Open
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Check the Print Alignment from Your Brother Machine
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Add your Brother machine with AirPrint (macOS)
- 33Install the starter ink cartridges
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35How to identify your Operating System (OS).
- 36Load Paper in the Manual Feed Slot
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38Cannot Detect
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40What is the default password for my Brother machine?
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43I cannot open the scanned file from Scan to FTP.
- 44Check the Print Quality
- 45Save Scanned Data to a Folder as a PDF File
- 46Turn Off Memory Receive
- 47(Video) Connect telephone line and power cords
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50I cannot make borderless prints.