FAQs & Troubleshooting
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363 Results
- 1Replace Fuser
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6Page skewed
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10Replace Laser
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Discover the MAC address of the Brother network card
- 14Unusable Device
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Document Jam
- 17Jam Rear
- 18Jam MP Tray
- 19Turn the Toner Save mode on or off
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21What is Brother iPrint&Scan?
- 22Duplex Disabled
- 23When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 24Manual Feed
- 25I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28Jam Tray 1 / Jam Tray 2
- 29White lines, bands or ribbing across the page
- 30Black lines down the page
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Cartridge Error
- 33No Toner
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Size mismatch
- 36Drum Error (Drum!)
- 37Out of Memory
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Configure and use the Scan to Network feature (For Windows)
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45Scan Unable xx
- 46When I try to send a fax the message "FAX # Restricted" appears on the display.
- 47Cover is Open
- 48Wrinkles or creases
- 49Black toner marks across the page
- 50Lines across the page