FAQs & Troubleshooting
Popular |
262 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Cannot print after a Windows 10 update (June 2020)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Change the printer driver settings (Windows/macOS)
- 9Store numbers on my Brother machine for easy dialing.
- 10Scan a document from a Windows XP application
- 11Transfer faxes to the PC when my machine has a mechanical problem
- 12When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I clean white or black spots on printed documents?
- 16How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 17Send a PC-FAX
- 18I can receive a fax, but cannot receive a telephone call.
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23Cancel a fax that is currently being sent from my Brother machine.
- 24How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 25I am asked to enter a password when starting the Remote Setup application. What is the password?
- 26The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 29Windows 10 Support Information
- 30Send a fax
- 31Can I print from or scan to Android™ Smartphone?
- 32Windows 7 Support Information
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 38My Brother machine misfeeds paper.
- 39I am experiencing problems sending a fax, what can I do?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44Scan using XSane or GIMP (Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)