FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled (video instructions available)
- 3JAM TRAY 1
- 4CARTRIDGE ERROR
- 5Gray background
- 6Curled or wavy
- 7What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9Change the printer driver settings (Windows/macOS)
- 10Store numbers on my Brother machine for easy dialing from the PC.
- 11JAM INSIDE
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 16Print Unable
- 17Clean the paper pick-up roller (video instructions available)
- 18What driver package format is supported by my Linux distribution?
- 19Uninstall the scanner driver. (Linux)
- 20Pre-Required Procedures (Linux)
- 21Scan a document and open the scanned image with a graphics application (For Macintosh)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 24Document Jam
- 25How do I know which Receive Mode to select?
- 26Jam Rear
- 27REPLACE DRUM
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 32Windows 10 Support Information
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35"Offline" appears on the Status Monitor.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Open the Control Panel (For Windows)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How to identify your Operating System (OS).
- 40What is Toner Continue Mode?
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Scan Unable
- 43Setup and use Brother PC-FAX receiving
- 44The printer status is Offline or Paused.
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Set up my Brother machine to forward the received faxes to another location.
- 47Toner Low or Prepare New Toner Cartridge
- 48When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49I am experiencing problems sending a fax.
- 50Where can I find my Brother machine's serial number?