FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 3Delete print jobs from the print queue.
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5How do I clean white or black spots on printed documents?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Pre-Required Procedures (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11I cannot send a fax using PC-FAX (Windows 10)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Change the printer driver settings (Windows/macOS)
- 16How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 17The printer status is Offline or Paused.
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Store numbers on my Brother machine for easy dialing.
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24Scan a document in Mac OS X 10.6.
- 25How do I clean the corona wire?
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Can I use AirPrint with my Brother machine?
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33Cancel a fax that is currently being sent from my Brother machine.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35When I scan a document using ControlCenter, the scanned file size is too big.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Is my Brother machine compatible with Windows Vista?
- 39Scan a document in Mac OS X 10.7.
- 40How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 41What is the recommended paper?
- 42Replace the toner cartridge
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44I cannot print from my computer via USB.
- 45Verify if the Brother machine has a dial tone
- 46I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Install PaperPort™ 12SE / 14SE onto Windows 10.