FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I print, the pages are smudged with ink. What should I do?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Pre-Required Procedures (Linux)
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10How do I load envelopes into my machine?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14How do I know which side up my photo paper should be in the tray?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26How many times will my Brother machine automatically redial a number?
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 30Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 31Load paper in the paper tray
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34How to identify your Operating System (OS).
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Delete numbers stored in my Brother machine's Caller ID History.
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42What driver package format is supported by my Linux distribution?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44The printer status is Offline or Paused.
- 45Scan and save a document in PDF format (Scan to File)
- 46One or more of my colors are not printing (blank). What can I do?
- 47Replace Ink
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49I cannot scan when using SELinux (Security-Enhanced Linux)
- 50Protect your Brother machine against unauthorised access over the network