FAQs & Troubleshooting
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275 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 4Why can't I print when an ink cartridge is empty?
- 5Pre-Required Procedures (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7One or more of my colors are not printing (blank). What can I do?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 10Delete print jobs from the print queue.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12The printer status is Offline or Paused.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Scan and save a document in PDF format (Scan to File)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 23Send a fax without scanning the documents into memory.
- 24I cannot print from my computer via USB.
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Print command (LPR) (Linux)
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29Delete a network scanner entry. (Linux)
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 33Can third party ink be used to refill the ink cartridges?
- 34When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36What is the BRAdmin Professional software used for?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45Can I use voice mail on the same line as my Brother machine?
- 46How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 47Scan a document from a Windows XP application
- 48When I print, the pages are smudged with ink. What should I do?
- 49The keys on the control panel do not respond.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)