FAQs & Troubleshooting
Popular |
227 Results
- 1I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4How do I know the current network configuration?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Verify the Brother machine connected to the Wired Network (For Macintosh)
- 7Change the printer driver settings (Windows/macOS)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9When trying to print from Mac OS® X the print queue is stopped.
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12The printer status is Offline or Paused.
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 17I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 22Uninstall Scan-key-tool. (Linux)
- 23Verify if the Brother machine has a dial tone
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25Cannot print after a Windows 10 update (June 2020)
- 26When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 27Delete print jobs from the print queue.
- 28Discover the MAC address of the Brother network card
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32How do I factory reset the print server?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37Delete a network scanner entry. (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39What is the Network Shared printing?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 44I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45How can I improve poor print quality?
- 46I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 47Configure and use the Scan Key Tool (Linux)
- 48Scan using XSane or GIMP (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Large characters are printed incorrectly. (Linux)