FAQs & Troubleshooting
![]() |
Popular |
257 Results
- 1I cannot send a fax using PC-FAX (Windows 10)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 5I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 6Scan a document in Mac OS X 10.7.
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8Cannot print after a Windows 10 update (June 2020)
- 9"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 10I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 11I cannot scan when using SELinux (Security-Enhanced Linux)
- 12All print jobs are aborted and nothing is printed. (Linux)
- 13Configure a cover page for PC-FAX.
- 14I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 15Why doesn't the machine answer when receiving a call?
- 16Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18What driver package format is supported by my Linux distribution?
- 19Configure scan settings without administrator privileges (Linux)
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Can I use voice mail on the same line as my Brother machine?
- 22Scan a document from the Windows Vista Photo Gallery
- 23Scan a document in Mac OS X 10.6.
- 24Paper Jam
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Open the Status Monitor
- 29Delete print jobs from the print queue.
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32I cannot make borderless prints.
- 33How to identify your Operating System (OS).
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Stop my Brother machine from automatically redialing a number.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Send a fax
- 38The printer status is Offline or Paused.
- 39Can I print directly onto DVDs or CDs?
- 40I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 45I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 46How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 47I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 48Which E-mail packages are compatible with ControlCenter3?
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50Scan an image and insert it in a Windows XP application