FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11The edge of glossy paper is smudged.
- 12Is my Brother machine compatible with Windows Vista?
- 13Which E-mail packages are compatible with ControlCenter3?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Scan and save a document in PDF format (Scan to File)
- 17When I print, the pages are smudged with ink. What should I do?
- 18Paper Jam
- 19How do I load envelopes into my machine?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 26Load paper in the paper tray
- 27I cannot send a fax using PC-FAX (Windows 10)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Delete print jobs from the print queue.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32I am unable to change my Brother machine's Receive Mode.
- 33How many times will my Brother machine automatically redial a busy number?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Open the Status Monitor
- 40When printing documents the characters appear ghosted, blurry, or doubled.
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43Firewall port requirements of the Scan Key Tool (Linux)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Can I print from and scan to iPhone, iPod touch and iPad?